FREQUENTLY ASKED QUESTIONS
What is the cost of membership?
Our memberships start at £19.99/month on a 12 month contract, we also provide no contract memberships at
How do I cancel my membership?
If you wish to cancel your membership, drop an us an email on firstname.lastname@example.org and we will process it for
you. All memberships require a one month written notice prior to cancellation. Please do not cancel your direct
debit with your bank as this might cause you to incur further charges.
Can I access the gym multiple times a day?
Yes, you can use the gym as many times as you wish. We however have a system where your pin won’t work
for 6 hours after it’s used once. In case you need to use the facility consecutively within 6 hours you can press
the buzzer at the bottom of the door and a member of staff will let you in.
My Access pin is not working, what do I do?
You can approach a member of staff or drop us an email and this will be resolved for you
Are classes inclusive in my membership?
Yes! You will have access to our entire timetable with over 250 classes a month inclusive in your membership
How do I book my place in a class?
You can book a class by downloading our ‘Multifit’ app on the App Store and logging into it using your credenti-
I can’t find my login details for the app?
You will receive your login details in a welcome email as soon as you sign up
How do I address an issue or complaint?
Member experience is at the forefront of our values, any issue can be directly addressed to the manager or
can be sent across in writing to our email and it will be addressed at the earliest
I prefer not lifting weights, is this gym for me?
We aim to cater to people from all walks of life, our facility comes equipped with a wide variety of cardio equipm-
ent which includes treadmills, assault bikes, rowers, skiergs and spin bikes. We also conduct a wide variety of
classes which focuses on cardiovascular and muscular endurance.
I have never trained before, how can I get started?
After signing up we provide you with an option to book an induction where you’re familiarised with the facility
and how to use the equipment. You can also book onto a kickstarter pack where you will have an initial 15 min
consultation session after which you will receive a 1 hr PT session, a healthy eating plan and a workout program.
How much does a PT charge?
Our PT’s run independent businesses, to enquire about session rates you can get in touch directly with a PT
of your choice on our coach section.
Can I view the facility before joining?
Yes absolutely! You can book a free trial on our homepage, once you sign up, you will gain access to the facility
for 3 consecutive days starting immediately. I f you have any queries you can directly contact the manager or
drop us email.
Can under 18’s attend the gym?
The minimum age requirement to enter the gym is 16
what changing facilities do you have?
Our changing facilities are equipped with lockers, showers, hair dryers and mirrors.
can I pay with cash?
Except for day passes we currently do not accept payments in cash, if however you are unable to make an
online transaction a manager can help you sign up.
when does my first payment come out?
Your first payment usually comes out as soon as you sign up, your first direct debit will be collected 30 later.